35+ years of expertise in sales, account & operations management. Add expertise in marketing, pricing, business analysis and supply chain and you get the big picture.
It takes quality systems and processes in order to have a quality operation in place. Processes also need to be well documented, communicated, understood AND applied. Systems like ERP, CRM and others should support your business … certainly not the other way around as often the case !
Eager to improve productivity ? Take a close look at communication inside your company. Quality communication is a proven motivation and productivity enabler ! Pro-active and targetted communication does make things move, actions accomplished and overall quality improved !
Ad-hoc and / or emergency situations usually tell you all about your own team and their performance. If you see reluctancy to step into others job or responsability, something is wrong. Performance is the result of a team performing because they all feel where they are going and the promise behind.