Policies and procedures are often perceived as such, yet they heavily contribute to productivity and quality.
Running a company in a productive manner while securing quality, it’s key to have documented and communicated policies and procedures in place.
In many cases, we see that this subject is not very “sexy” inside companies and usually let beside in spite of it’s importance.
Once created, maintenance is a minimum and keeping them aligned to the daily changes of business a real issue.
It is clear though: well documented policies, provided kept simple and crisp, drive quality and productivity and can also help when headcount changes, you hire new people or worse … when you lose key people that may take key knowledge away from you !
Document your policies and procedures, keep them up to date !