Key to success is closely related to business intelligence i.e. data but also detailed analysis.
When referring to business intelligence, it is basically a funny mix of two views of your business :
- High level business data, usually in graphical easy to view formats.
- Exception reporting, those specific cases that impact your business “above” or “below” generally observed cases or benchmarks.
In my career, i always wanted a crisp dashboard with below few typical bits and pieces you will also generally need (all samples contain fake data) :
BBB (book, bill, backlog) data … some history and a view of where you stand :
OTD (On Time Delivery) data … how did you perform towards what the customer requested to be delivered … but also compared to what you had committed to :
But also what were the major offenders :
Obviously, a lot more is feasible including detailled gap analysis between demand and supply, safety stock, forecast accuracy, you name them.